Reference

Terms That Govern Your bod33 Account

These terms set out the rules that apply when you open an account and use the bod33 lobby — covering deposits via bKash, Nagad and Rocket, game access, and your account wallet.

bKash, Nagad, Rocket wallet terms applyAccount eligibility varies by regionTerms updated without prior noticeLocal law governs access
bod33 Terms That Govern Your bod33 Account
HOW WE HANDLE THIS

Account Security and Terms Enforcement

We apply these terms consistently across all accounts. Below is how we approach the four areas that come up most often: data, security, retention and how to request a change.

Data Handling Account data — including your registered wallet details for bKash, Nagad or Rocket — is used only for transaction processing and account verification. We do not share it with third parties outside operational necessity.
Account Security We use OTP verification at login and for withdrawal requests. If you notice unusual activity on your account wallet, contact support immediately through live chat so we can freeze the account while we investigate.
Data Retention We retain account and transaction records for as long as your account is active and for a period after closure, in line with standard operational practice. You may request details of what we hold via the support email.
Requesting Changes To update registered wallet details — for example, switching your linked Nagad number — submit a verified request through live chat. Changes to wallet linkage require identity re-confirmation before they take effect.
TERMS CONTACT

How to Reach Us About These Terms

If a term is unclear or you believe something has been applied incorrectly to your account, contact our support team before taking any other step. We handle account-specific queries — including wallet disputes involving bKash, Nagad or Rocket — through the channels below. Response times vary; wallet-related cases are usually prioritised.

Team online

Live Chat

Open the chat icon from your account dashboard. Use this for wallet disputes, account access questions or any term you want clarified quickly.

Email Support

Send account queries to our support address listed in your account settings. Include your registered wallet number — bKash, Nagad or Rocket — for faster handling.

Account Help Centre

The Help Centre inside your account covers common terms questions — wallet linking, transaction disputes and account verification steps — without needing to contact support directly.

Questions About These Terms Answered

These are the questions we get most about how the terms work in practice — covering your account rights, wallet use, and what happens when something goes wrong.

Access and eligibility depend on your local law and region. These terms apply to your account use, but whether the platform is available to you is determined by your own legal jurisdiction.

No. Deposits must come from a wallet registered in your own name. Transactions from third-party bKash, Nagad or Rocket accounts may be reversed and your account may be restricted.

Raise the dispute within 48 hours through live chat. Provide your transaction reference and registered wallet number. We review wallet records on our side before reaching a decision.

Yes. We may update these terms at any time. The version on this page is always current. Continuing to use your account after a change means you accept the updated terms.

Contact support via live chat or email to request account closure. Any pending wallet balance — bKash, Nagad or Rocket — will be processed through your verified withdrawal method before closure is confirmed.

Reach out through live chat first. If the issue involves a wallet transaction or account restriction, include your registered number. We review each case against the terms currently in effect.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.